We offer active support contracts that cover all your Joomla! needs. These packages are specifically devised for small to medium business websites, individuals, non-profit website, joomla based social networking websites, joomla based ecommerce websites and almost all other websites based on Joomla!
With an active support contract with Joomla! Department you stop worrying about the maintenance and security of your Joomla! website and focus more on your business. We will update your content and images as and when you need. We know what Joomla! version you should use, when to upgrade your CMS version, what extensions should have latest versions installed, how to solve conflicting scripts after running an update and how to block security threats from obsolete extensions.
With our support contracts ...
- Keep your websites up-to-date with fresh content and images.
- Maintain your professional and corporate image.
- Get a dedicated webmaster at much cheaper monthly wages then a regular employee.
- Get the level of security your business needs.
- Increase the lifespan of your CMS.
- Eliminate site issues and downtime.
- Get assurance that your website is in safe hands
- Get professional advide for improvements to layout and features of your Joomla! website
Following support contracts are offered by Joomla! Department, please click on a contract to read further details.
Basic$199per month | Professional$275per month | Enterprise$450per month | |
| Sign This Contract | Sign This Contract | Sign This Contract | |
| Updates per month * | 2 | 5 | 15 |
| Backups per month * | 1 | 2 | 4 |
| Security reviews per month | 6 per year | 1 | 4 |
| What are the support methods | |||
| Email Support 24/7/365 |  | | |
| JD Quick Ticket Form (24/7/365) | | | |
| Skype |  | | |
| Screen Sharing | | | |
| Phone Support 1 a.m. CST - 1 p.m. CST | | | |
| Do I need to create a support ticket for security patches | No | ||
| year | 1 | 4 | |
| Free instructions to perform basic Joomla tasks. | 6 per year | 1 | 4 |
| Free advice on hosting services | 6 per year | 1 | 4 |
| Free analysis for site upgrades and layout enhancements | 6 per year | 1 | 4 |
| Service Guarantee | |||
| When will we execute regular patches and upgrades | Quarterly | Monthly | Weekly |
| When is Joomla Security patch applied after release | within 72 hours | within 48 hours | within 24 hours |
| When will the extensions upgrade patches be applied | Quarterly | Monthly | Weekly |
| When will the extensions security patches be applied after release | Once a month | Twice a month | Every week |
| How many Joomla installations included | One | One | One |
| What Joomla versions are covered | 1.5.x/1.6/1.7/2.5.x/3.x | 1.5.x/1.6/1.7/2.5.x/3.x | 1.5.x/1.6/1.7/2.5.x/3.x |
| Which Joomla extensions are covered | All excluding Virtuemart, JomSocial, Community Builder, Kunena, HWDVideoShare, Auction and Directory Listing | All | All |
| What third part integrations are covered | None | All | All |
| When will the extensions security patches be applied after release | Once a month | Twice a month | Every week |
| How many Joomla installations included | One | One | One |
| Proactive Support | |||
| Automatic Joomla Upgrades | Quarterly | Monthly | Weekly |
| Automatic Joomla Security Patches | | | |
| Automatic Extension Upgrades | | | |
| Automatic Backups | | | |
| What happens if initial response time is not met | One month of FREE support added to the end of contract | One month of FREE support added to the end of contract | One month of FREE support added to the end of contract |
| Marketing and Promotion | |||
| Meta Tag and Keywords Enhancements | 3 per year | 6 per year | As and when required |
| Google Anlaytics | | | |
| Free Google Adwords Consultation | | | |
| Free Website Promotion Advice | | | |
| Free SEO Advice | | | |
| Free SMM advice | | | |
| Payments | |||
| You can pay through Paypal. No Paypal account required | | | |
| You can pay through Skrill | | | |
| Wire Transfer | | | |
| Master or Visa Card | | | |
| General Conditions and Terms | |||
| How long is the contract valid | 12 calendar months | 12 calendar months | 12 calendar months |
| What is the billing cycle | monthly - advance payment | montlhy - advance payment | montlhy - advance payment |
| Can I cancel the contract at any time | | | |
| Do you do partial refund for the remainder of the month | | | |
| Is site restore from the hack attempts included | from the most latest backup | from the most latest backup | from the most latest backup |
| Any additional Joomla support services provided | Special Services | Special Services | Special Services |
| In what currency billing is done | US $ | US $ | US $ |
| Montlhy subscription Fee | $199 | $275 | $450 |
| Sign This Contract | Sign This Contract | Sign This Contract | |
* an update is referred to as a Content alterations, image updates, meta information updates to any single page on your website.
* a backup is referred to as the complete website backup including files, content databases, website layout and images.
